We are seeking a highly motivated and dynamic Customer Support Executive to join our team at Technopark, Trivandrum. The ideal candidate will have excellent communication skills in both English and Hindi and a passion for providing outstanding customer service.
Experience
- 0-1 year of experience in customer support or a related field.
Qualification
- Any graduate.
- Excellent verbal and written communication skills in English and Hindi.
- Proficiency in using computers and customer service software.
Responsibilities and Requirements
- Handle customer inquiries and complaints via phone, email, and chat professionally and timely.
- Provide accurate information and solutions to customer queries.
- Maintain customer records by updating account information.
- Resolve customer complaints by determining the cause of the problem and providing the best solution.
- Follow communication procedures, guidelines, and policies.
- Ensure customer satisfaction and provide professional customer support.
- Collaborate with team members to improve customer service.
- Ability to work in a fast-paced environment and manage time effectively.
- Strong problem-solving skills and the ability to handle challenging situations with patience.
- Strong interpersonal skills and ability to work as part of a team.