Asianet Satellite Communications Ltd is hiring a Customer Care Lead for their Enterprise Division in Kochi. If you have experience in enterprise business or telecom customer service, we want to hear from you!
Experience
- Relevant experience in enterprise business or telecom customer service.
Qualification
- Strong leadership and problem-solving skills.
- Excellent communication and customer management abilities.
Responsibilities and Requirements
- Lead and manage the enterprise customer care team in the Kochi region.
- Ensure top-notch service delivery and customer satisfaction.
- Handle escalations and resolve customer issues efficiently.
- Collaborate with internal teams to improve service quality.
- Drive process improvements for enhanced customer experience.