Opportunity for a Call Center Lead in the Healthcare Industry. This is a one-year, extendable contract with rotational shifts, including night shifts.
Experience
- 5-7 years in a call center environment.
- 1-2 years in a supervisory or leadership role.
- Experience in healthcare industry call center operations (insurance, claims, revenue cycle management).
- Familiarity with local regulations and customer service standards in Qatar.
Qualification
- Bachelor’s degree in Business Administration, Communications, or a related field.
Responsibilities and Requirements
- Manage teams and handle escalations.
- Oversee call center software and troubleshoot technical issues.
- Liaise with IT support for technical matters.
- Monitor call recordings and systems for quality assurance.
Salary
8000 QAR Full Package.