Customer Service Representative position in Ajman, UAE, with a salary of 6,000–7,000 AED. The role involves managing customer relationships, monitoring the supply chain, processing orders, and coordinating dispatches. Candidates with manufacturing experience are preferred.
Experience
Candidates from the manufacturing industry preferred.
Responsibilities and Requirements
- Maintain existing business, build rapport with customers, and collaborate with the Sales Manager to meet customer requirements.
- Monitor the end-to-end supply chain to ensure customer satisfaction.
- Process error-free order bookings within 1–2 days from receiving a clear PO.
- Follow up with customers for payment collection and provide daily updates to the Sales Head (Exports).
- Track dispatch dates for commercial and sample orders, ensuring timely dispatch from the factory.
- Address any dispatch deviations by coordinating with the sales manager and customers.
- Monitor dispatches and sales holds at respective locations.
- Communicate updates to internal and external customers on a timely basis.
- Update SAP databases, including Customer Master and Product Master, to ensure accurate transactions.
- Provide sales data to Sales Managers for monthly MIS reports.