Hiring for the role of Help Desk Executive to provide front-line support to users and clients in a dynamic work environment.
Experience
Prior experience in help desk or customer support is a plus
Qualification
- Good communication skills in English and Tagalog
- Basic knowledge of computer systems and software
- Problem-solving attitude
- Ready to join immediately
Responsibilities and Requirements
- Respond to user queries via phone, email, or chat
- Troubleshoot basic technical issues and provide solutions
- Log and track support requests in the system
- Escalate complex issues to relevant teams
- Provide timely updates and ensure user satisfaction