We are hiring for the position of Patient Relations Officer/ Clinic Receptionist in Abu Dhabi. The selected candidate will be responsible for managing patient reception, phone management, administrative support, insurance verification, medical billing, patient assistance, health and safety compliance, and collaboration with medical staff.
Experience
- Previous experience as a receptionist in a clinic setting is essential.
Qualification
- European female national.
- Immediate availability for employment.
- Familiarity with medical terminology and clinic procedures.
- Excellent communication skills in both English and Arabic (basic knowledge of Arabic preferred).
- Experience using clinic management software is an advantage.
- Ability to handle patient inquiries and concerns with empathy and professionalism.
- Good knowledge of using healthcare software.
Responsibilities and Requirements
- Greet patients and visitors warmly, providing a compassionate and professional atmosphere.
- Check-in patients and collect necessary information accurately.
- Schedule appointments and manage the appointment calendar efficiently.
- Upsell products from Para-pharma.
- Answer phone calls promptly and direct inquiries to the appropriate department.
- Confirm and remind patients of upcoming appointments.
- Assist with administrative tasks such as patient record management and data entry.
- Coordinate with medical staff to ensure smooth patient flow.
- Verify patient insurance information and eligibility.
- Assist patients with insurance-related inquiries.
- Support the processing of patient invoices and the collection of payments.
- Ensure accurate documentation of billing information.
- Address patient queries and provide information regarding clinic services.
- Follow clinic protocols to ensure the safety and well-being of patients and staff.
- Adhere to confidentiality guidelines concerning patient information.
- Coordinate with medical professionals to facilitate smooth clinic operations.
- Communicate effectively with doctors, nurses, and other healthcare staff.